On Wednesday 1 October 2008, XTAQ were very proud to launch a new generation of its management information solution, Nuqleus 3D.
This is the first opportunity for you to gain an overview of Nuqleus 3D and understand the benefits it would bring to your operation.
XTAQ have launched Nuqleus 3D to provide an integrated and automated enhancement to its predecessor. Nuqleus 3D features ‘variable automation’, which provides the ability to integrate Nuqleus with any core system, desktop application or telephony environment, creating a unique approach to capturing data.
Are you, like many organisations, using manual tick sheets and spreadsheets to capture workflow and processing statistics?
On Monday 4th August at 2pm, XTAQ will be examining the benefits of automating this process – speeding up the process, making the information available in a timely fashion and consequently improving the overall performance of your operation.
Nuqleus in the Call Centre is a software tool that enables you to measure and thereby fully understand the nature and content of calls. Measuring and understanding the actual content of each call gives you the real-life information you need to proactively influence performance in terms of customer experience, agent efficiency and cost.
Measurement in Back Office Operations is a challenge for many organisations. A variety of processes, complex activities and often a lack of data from existing systems create a difficult environment to measure and more importantly manage.
During this Webinar, XTAQ will be discussing Performance Measurement issues and how experience gained in the Private Sector can be put to good use in the Public Sector.
Measurement in Back Office Operations is a challenge for many organisations.
A variety of processes, complex activities and often a lack of data from existing systems create a difficult environment to measure and more importantly manage.
If you need to identify, measure and eliminate avoidable contacts in your contact centre, the ones which simply waste time and resources, then join us for this Webinar…
Measuring and understanding the actual content of each call gives you the real-life information you need to proactively influence performance in terms of customer experience, agent efficiency and cost. Nuqleus gathers information from agents about their calls as they perform their normal work. It measures the interactions agents have with their customers and processes.
If you want to understand the nature and content of calls, then join us for this Webinar…
If you find Measurement in your Back Office Operation a challenge, then join us for this Webinar… A variety of processes, complex activities and often a lack of data from existing systems create a difficult environment to measure and more importantly manage.
Register for this Webinar and find out how Nuqleus® can help you
Are you now compliant with the FSA’s requirement of “measuring” that you treat your customers fairly? Is your business going to be able to demonstrate compliance by December 2008? Are you already showing “progress” towards this from March 2008?
Many activities in your contact centre are easy to measure because they are captured by your systems. But how can you measure the avoidable contacts in your operation, the ones which simply waste time and resources?
Knowledge of where your costs are absorbed is the starting point in any decision that drives an improvement. But how much do you understand about where your costs are absorbed today?
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