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How Nuqleus captures the data
Two Nuqleus Data Trapping applications are available: Nuqleus Desktop for office (or desk) based staff, and Nuqleus for PDA for mobile staff.
The Nuqleus information is collected following the completion of an activity and prior to commencing work on the next activity, through a flexible and intuitive user interface with a very low user training requirement.
The Nuqleus Data Trapping applications have been designed with a user interface that capture the information required quickly and accurately – with minimal administrative overhead.
Client experiences show that a staff member can capture a typical set of activity metrics and ‘drill-down’ questions, perhaps up to four dimensions (or layers) of measures, in no more than 5-6 seconds per task. So, for a staff member to undertake 40 activities in a typical day, would require 220 seconds, or 3.7 minutes of that person’s working day.
From a quality control perspective, there are two main ways in which a staff member’s use of Nuqleus can be audited to ensure data confidence:
- Within the standard reporting capability of Nuqleus, indicators are included detailing each user’s;
a) “average answer time” – how long the user is taking to record the Process metrics (tasks) and ‘drill-down’ questions,
b) “answer accuracy” – the number of occasions that the user does not fully complete the “drill-down” questions prompted.
Both of these indicators are internally captured by Nuqleus and are important quality control factors in ensuring data confidence.
- Scheduled use of a quality auditing approach where a staff member’s day is reported in maximum detail (chronological ordering of captured data) and checked to see if that information captured follows a consistent and reasonable pattern. Nuqleus’ reporting capability easily identifies deliberate abuse by a user when capturing data as each task is being recorded in real time.
Full customisation of the Nuqleus Desktop settings and features is provided, even on a per End User basis. This allows for work teams to be set-up with either standardised or individual settings.
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