XTAQ Sponsors 2009 Professional Planning Forum 'Outbound, Back Office and Customer Planning' Conference
Event Details
| Venue |
London Heathrow - Thistle Hotel |
| Date |
30 September 2009 |
| Purpose |
Three specialist events in one location with case studies, research and practical advice - as well as the chance to network with colleagues from other organisations facing similar challenges and to meet leading suppliers. |
| XTAQ Representatives |
Spencer O`Leary, Business Development Director
|
Outline of Event
For the the third year running XTAQ sponsored the Annual Professional Planning Forum 'Outbound, Back Office and Customer Planning' Conference.
On Wed 30th September almost 100 contact centre professionals gathered for the first of the Planning Forum's Autumn Best Practice Seminars.
In the current financial climate, we need to do more with less. Recognising that sharing best practice with others facing similar challenges is a key lever for performance improvement, these three specialist events created unique nation forums for those tasked with improvement in the back office, outbound or customer analytics. The interactive workshop sessions focussed on the challenges faced by planners, analyst and operations or sales managers to help you apply practical new thinking that drives improvements in your own operation.
XTAQ exhibited in the Expo area and spoke about Back office planning - With industry leaders bringing front office customer service disciplines into back office or processing operations, this workshop focused on how XTAQ could make planning work in the back office.
Further information about the conference, and the XTAQ presentation can be found at www.planningforum.co.uk
The conference was a great success, and with over almost 100 delegates attending it provided a valuable opportunity to discuss, learn and network with planning professionals from a variety of UK industries.
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